Office of Emergency Management

Emergency Operations Center

The Emergency Operations Center, commonly called the EOC or War Room, is the city's central monitoring, notification and warning point for major emergencies and disasters. It is the primary coordination center for resources that are needed at the scene of a major incident.


During major emergencies, representatives from various Metro departments and other community organizations are assigned to the EOC to work as emergency service coordinators (ESC), responders who provide immediate support for damage assessment, resource management and other response and recovery coordination efforts at the local, state and federal levels. Staffing levels at the EOC are based on the threat and response level of an event. If the response, or OPCON level, is 4 or 5, selected emergency service coordinators may be called upon to respond to the EOC or to the scene of an incident where they would work from the Mobile EOC 2. A threat and response level of OPCON 5 or higher, may require emergency service coordinators to report directly to the EOC.