HR and Benefits: Active Employee Handbook

Getting the Most from Your PPO

There are a number of other steps you can take to become an informed PPO “consumer.” In using your plan, be sure to:

  • Select a family doctor — Even though the PPO doesn’t require you to choose a primary care physician, you should have a family doctor for general health care. It’s a good idea to contact your family doctor before you seek treatment from a specialist, especially if you are unsure about what type of physician you need. When you do go to a specialist, keep your family doctor informed of other care you are receiving. By following these guidelines, you can help avoid unnecessary treatment and duplicate services.
  • Request generic drugs whenever available — Otherwise, in most cases, you’ll pay a higher price.
  • Take an active role — Don’t assume that your providers are always right about your treatment or coverage. Ask questions and follow up to ensure that the process is working properly.