Department of General Services

311 Call Center

Metro Customer Service Center

Phone: 311

Email CustomerCare@nashville.gov

Hours of Operation: 7 a.m. to 7 p.m. Monday through Friday (except holidays)

The 311 Call Center is the customer service and information center for the Metropolitan Government of Nashville and Davidson County, where individuals can easily access their local government.

If you need to inquire about or request services, offer suggestions or register concerns, Customer Service can help! Just dial 311 and a service representative will answer your call!

Our hours of operation are 7 a.m. to 7 p.m. Monday through Friday except holidays.

[image] We welcome your input. Click here to read selected letters from our customers. We welcome your input. Click here to read selected letters from our customers.

 

 

 














 

Abandoned Vehicles

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Vehicles may not be abandoned on public property. Abandoned vehicles on public property are defined by State and local law as:

1. Vehicles which are “more than 4 years old” and remain unattended on the public right-of-way for ten (10) days, or

2. Vehicles in an “obvious state of disrepair” which remain unattended on the public right-of-way for at least three (3) days.

To report abandoned vehicles, contact Metro Codes at 862-6590. Vehicles, which have been abandoned on a ‘Vacant lot’, should be referred to the Metropolitan Health Department—340-5616. Vehicles which are abandoned on Interstate Highways should be referred to the Tennessee Highway Patrol at 741-3181. Vehicles, which are ‘illegally parked’, ‘stolen’, or ‘obstructing traffic’ on highways, streets or roads, should be referred to the Metropolitan Police Department at 862-8600.

Alley Maintenance

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If debris is blocking the alleyway or if there are potholes or other obstructions in the alley, please contact Metro Streets and Roads at 862-8750 or make a report on-line at http://www.nashville.gov/pw/talktous.htm

Building Permits

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The Department of Codes Administration is responsible for the interpretation, administration and enforcement of the Metro Building Code, Plumbing Code, Electrical Code, Fuel Gas Code, Mechanical Code, Property Standards Code, and Zoning Code. The Property Standards Code or the Zoning Code may be viewed in their entirety by logging on to http://www.nashville.gov/codes/faq.html. To report a violation, call the CODES HOTLINE at 862-6590.

Courts

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The Circuit Court hears every type of case from civil torts to condemnations to worker's compensation, as well as divorces and probating of wills. Two divisions of the court specialize in specific areas. You may obtain more information about Circuit Court by logging on to http://www.nashville.gov/circuit/.

The Criminal Court Clerk, upon conclusion of cases, calculates court costs and begins the collection of them, as required by statute. The Clerk prepares all cases under appeal for the Court of Criminal Appeals. The Criminal Court Clerk is also the custodian of all evidence submitted in the State Trial Courts. You may obtain more information about Criminal Court Clerk by logging on to http://www.nashville.gov/ccc/index.htm.

The General Sessions Court deals with both criminal and civil lawsuits. Because it is not a "court of record"" and provides no written transcripts of its proceedings, its decisions in all matters are subject to appeal under the rules of due process. In matters involving civil law, the court has jurisdiction over complaints with a limited value of $15,000, orders of protection, certain health-related committals, traffic law and other county ordinance violations, environmental codes violations. You may obtain more information about General Sessions Court by logging on to http://www.nashville.gov/circuit/sessions/.

The Probate Court  presides over matters involving decedents, estates, conservatorship, guardianship and related matters, as well as name change petitions, DUI cases bound over by a grand jury and vehicular homicides. You may obtain more information about Probate Court by logging on to http://www.nashville.gov/circuit/probate/.

The Juvenile Court presides over matters related to minors, including child support cases. You may obtain more information about Juvenile Court by logging on to http://www.nashville.gov/juvenile_court/index.htm.

Flu Shots

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You may obtain flu shots from the Metro Health Department. There are 3 locations as follows:

Lentz Public Health Center
311 23rd Avenue North
Nashville, TN 37203
615-340-5616

East Public Health Center
1015 East Trinity Lane
Nashville, TN 37216
615-862-7916

Woodbine Public Health Center
224 Oriel Avenue
Nashville, TN 37210
615- 862-7940

You may also log on to http://healthweb.nashville.org/  for more information.

Graffiti

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Graffiti on the Public Right-of-way, street signs, bridges, overpasses, etc. should be reported to Metro Public Works at 862-8750 or on-line at http://www.nashville.gov/pw/talktous.htm. The Property Standards Code states that it shall be the duty of the owner of any building to remove graffiti and restore the damaged exterior surface to an approved state of maintenance and repair.

Hazardous Waste Disposal

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Metro Government offers a year round drop-off site for hazardous materials through Public Works. This is for residents of Nashville Davidson County only and no commercial or business related materials will be accepted. The convenience center is located at 941 Dr. Richard Adams Drive (off of East Trinity Lane).

Pothole Patching and Repair

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To report potholes in need repairing please contact Street and roads at 862-8750 or report them on line at http://www.nashville.gov/pw/talktous.htm.

Property Standards

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The Property Standards Division is responsible for the enforcement of the Metro Zoning Ordinance in connection with Metro building permits and associated Use and Occupancy (U & O) Certificates. The Property Standards Division also enforces the Metro Sign Ordinance. They further investigate Zoning Code violations, and have been assigned responsibility for handling abandoned vehicles on public streets. Complaints for residents with trash in yards, high grass, and abandoned vehicles. Please contact Metro Codes at (615) 862-6590 or visit them on-line at http://www.nashville.gov/codes/index.html .

Street Lights Public/Private

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When you need to call NES to report an outage, the number to call is (615) 234-0000 or you may visit the Nashville Electric Service on-line at http://www.nespower.com/ .
Street lights on the public right of way are maintained by Metro Public Works Streets and Roads Division. For more information, please call (615) 862-8750 or log on to http://www.nashville.gov/pw/talktous.htm to make a report.

Traffic Signals

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The Metro Public Works Department maintains traffic signals in our community. To report a traffic signal that is out or malfunctioning, please contact Metro Streets and Roads at 615-862-8750 or log on to http://www.nashville.gov/pw/talktous.htm .

Vehicle Towing

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Vehicles that are possibly illegally parked, stolen, or obstructing traffic on highways, streets or roads, should be referred to the Metropolitan Police Department at 862-8600. Section 12.08.150 of the Metro Code of Laws provides that the Police Department may impound any vehicle when left parked in an alley, street, highway or thoroughfare for a period of 48 hours without current registration. Call the Metropolitan Police Department at 862-8600.

To retrieve a towed vehicle you should contact our Metro Tow in Lot (vehicle impound) at (615) 862-7800.

Directions to the Vehicle Impound Lot:

By interstate: Take I-40 East to the Fessler's Lane exit. Turn left off of the exit ramp onto Fessler's Lane Follow Fessler's Lane until it dead ends into Lebanon Road. Turn right onto Lebanon Road. Follow Lebanon Road until you come to the first traffic light. Turn left at the light onto Omohundro Place. Freightliner Drive will be the first street on the right. The Vehicle Impound Lot is at the end of Freightliner Drive.

West on Lebanon Road into town: Follow Lebanon Road into town until you pass Spence Lane. The next traffic light will be at Omohundro Place. Turn right onto Omohundro Place and then take the first right off of Omohundro. This will be Freightliner Drive. The Vehicle Impound Lot is located at the end of Freightliner Drive.

From Downtown: Turn right onto 1st Avenue from Broadway. Follow 1st Avenue; it will become Hermitage Avenue and then it will become Lebanon Road. Turn left at the first traffic light past Fessler's Lane onto Omohundro Place. Freightliner Dr. is the first right on Omohundro Place. The Vehicle Impound Lot is located at the end of Freightliner Dr.

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General Services > Administration > 311 Call Center